Shipping policy
ORDERING
PRICING
All prices listed on our website are in Singapore Dollars and includes all local taxes, but does not include delivery, installation or other service charges. We offer free local delivery for orders above $100.00, otherwise we charge a flat delivery fee of $10.00.
ORDERING
Products that are ‘In Stock’ is available for in-store pickup or delivery.
Products that are ‘On Request’ are subject to the availability of the stock with the distributor or manufacturer of the brand and will require payment before orders are placed. Lead time for these products are usually 3-10 days if stocks are available locally, or up to 8 weeks otherwise, subject to production and/or shipping delays from the manufacturer of the brand.
Products that are ‘Arriving Soon’ are temporarily unavailable and may take up to 8 weeks to be restocked subject to production and/or shipping delays from the manufacturer of the brand.
Once your order has been processed, you will be contacted by our team and a delivery time-slot will be scheduled. If you are unable to receive the delivery on the scheduled delivery date and time-slot, you may contact us via our landline, Whatsapp or email to reschedule, subject to the schedule of our logistics team.
For items indicated as ‘On Request’ or ‘Arriving Soon’, our team will contact you as soon as possible to advise you on the order process and expected delivery date where possible.
PAYMENT
Payment for products can be made by Visa, MasterCard, American Express or PayNow and any other methods which may be provided for on our website from time to time. Payment will be debited and cleared from your account in full at the time you place your order, including with respect to any pre-order.
As of 1st August 2023, we no longer accept any payments via cheque. For corporate and organizational orders, please wire your payment to our bank account and send us the confirmation slip via email or Whatsapp:
- Bank: DBS Bank
- Bank Code: 7171
- Branch Code: 033
- Acc Number: 033-903920-9
- Swift Code: DBSSSGSG
Alternatively we accept payments via PayNow to the following UEN:
- UEN No: 200909946E
- Company Name: Luther Music Pte Ltd
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it and that there are sufficient funds or credit facilities to cover the cost of the product(s) ordered.
We take reasonable care, in so far as it is within our control to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third-party procures unauthorized access to any data and/or personal information that you provide when accessing or ordering from our website.
Shipping
We ship within Singapore only. Most orders will be delivered within 3-5 working days. There are times when circumstances are beyond our control, but we strive to make all deliveries within 5 working days from your order date.
As an alternative, you can opt for self-collection at our retail store. We may take up to 3 working days to process your order. You will be notified once your order is ready for collection. Please present the copy of your invoice to our sales team upon collection.
At present, shipping outside of Singapore is not available. For orders to be shipped outside of Singapore, please send us an email or contact us via WhatsApp.