WARRANTY, EXCHANGE & REFUND POLICY

WARRANTY

The warranty period differs for all products sold at Luther Music.

 

In general, our products listed are supplied with a one (01) to two (02) year warranty period within Singapore, with the exception of the following product categories: hardware, fluids, bags, cases, accessories and such thereof.

 

For complete warranty details, please refer to the individual product description or brands website on warranty details.

 

EXCHANGE POLICY

Once you have received the product, it cannot be exchanged for another piece of the same product or a different product, except under the following conditions:

- There is a manufacturing defect (physical or electronic) in the product not caused by wear and tear.
- There are missing essential components or peripheries that should rightfully be packaged together with the product.
 

If your purchase falls under any of the above conditions, you may contact us within seven days of date of order collected/delivered to arrange for an exchange at our retail store. You may also email us at info@luthermusic.com if you are unsure if your purchased item is eligible for exchange.

 

A credit note may be offered in the event no immediate exchange is available and must be utilized within one (01) month. Extension of the expiry date is not permitted.

 

Sealed, unopened, unused and unmarked products may be allowed for exchange subject to approval, within seven (07) days from the date of purchase in which you may opt to choose another item and pay the price difference.

  

REFUND POLICY

We do not offer refunds on any purchase.

Copyright © 2019 Luther Music Pte Ltd.